Notes

A communication model to learn in an hour and practice for a lifetime

When we begin a change journey, we generally can’t anticipate all the events that will arise along the way — or even all the emotions and changes of perspective we’ll experience. And yet there is one thing we can do, individually or organizationally, that has an outsize effect on the outcome.

How do we know whether a change is good or bad? How do we know whether to resist or persist?

The first challenge in making a change is whatever change we want or need to make is not just an external event. The next challenge is that once that change happens, we enter the unknown.

Why is change so hard? What can we do to make it easier? And should we?

When we want something or someone to change, we often malign the status quo — but to change well, we need to recognize the many benefits of not changing.